Public Link Tool: Moving to Pro-Only Access

Hello everyone,

At Filen, we are committed to providing a secure and private cloud storage experience that prioritizes the protection of your data. To uphold this commitment, we are making an essential adjustment to our public sharing feature.

In approximately one week, the public link feature will be available exclusively for Pro users. Links created by Free accounts will lose functionality but will remain accessible in the account, so if an account is upgraded, existing links won’t need to be newly set up.

Why We Had to Make This Decision

This decision is driven by a growing need to ensure the safety and integrity of our platform. Although our users’ data remains fully client-side encrypted—meaning that we, as the provider, have no access to the content of shared files—certain parties have alerted us to an increase in the misuse of public links for sharing illegal content. Unfortunately, this activity has resulted in repeated concerns that our platform could be associated with inappropriate use cases that undermine our mission of providing a secure, trustworthy service.

We did not make this decision lightly but rather based on our analysis of the issue. This analysis revealed that over 98% of reported violations from external parties originated from public links associated with free accounts. We will closely monitor the impact that this restriction on free accounts will have on the service and the issue.

This change does not impact the ability of free accounts to access, manage, or privately share files directly with other filen members. Free accounts retain full access to all core storage features, ensuring you can continue to use our service with confidence.

Pro and Lifetime accounts will not notice any difference.

We thank you for your understanding as we navigate these necessary changes to support a safe, secure, and compliant platform. Should you have any questions about this update, our team is here to assist.

Thank you for being a valued part of our community.

Best regards,

Team Filen